Terms and Conditions

1. About Us We are HELA Press Ltd, a company registered in the United Kingdom at 19 Alexander Street, London, W2 5NT. Our VAT number is GB507212429. By placing an order with us, you agree to the terms below.

2. Orders All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order if necessary (for example, due to stock issues or pricing errors).

3. Prices and Payment All prices include VAT where applicable. Payment must be made in full at the time of ordering.

4. Delivery We aim to dispatch orders within 2 - 5 working days. Delivery times may vary depending on your location. We are not responsible for delays caused by couriers or circumstances outside our control.

5. No Returns Policy All sales are final. We do not accept returns or offer refunds for unwanted items. If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos and details so we can review the issue.

6. Faulty or Damaged Items If a product is confirmed to be faulty or damaged on arrival, we may offer a replacement or refund at our discretion.

7. Product Descriptions We do our best to ensure product descriptions and images are accurate. However, slight variations may occur.

8. Liability We are not liable for any indirect or consequential losses arising from the use of our products. Our total liability is limited to the amount paid for the product.

9. Privacy We handle your personal data in line with UK data protection laws. Please see our Privacy Policy for more details.

10. Changes to Terms We may update these terms from time to time. The latest version will always be available on our website.

11. Governing Law These terms are governed by the laws of England and Wales.

Contact Us If you have any questions, please contact us at office@helapress.com.